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On Thursday I called for a payment arrangement was given one til Tuesday of the next week. I wasn’t able to get it in 4 days so I thought I would’ve be given 7 more days but only was given another 4 2 days before my paycheck. I begged to hold my service on til Friday...
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Company wrote 0 private or public responses to the review from 8 hours ago.
1.0
#1420605
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Resolved
Resolved: Gulf Power - *** customer service

For a multi million or multi billion dollar company to take advantage of its customers is unethical. The emergency line is *** They can’t help anyone. I have a major emergency at my house and they told me to call back Monday. How do they get away with this ? I pay for a service and expect service !! Gulf power is a joke !!
Company wrote 0 private or public responses to the review from Nov 25.
2.3
Details
Additional Fees
Billing Practices
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1407405
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Gulf Power - Changed name

How did my wife take my name off and put hers without me even knowing . I have had service for over 15 years . Seems to me like things are to easy to change on your web site . Know if I move I can not just switch service and I am sure Gulf Power is going to make me pay a deposit .
Company wrote 0 private or public responses to the review from Oct 24.
2.5
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1388254
I inherited a home and applied with Gulf Power to have service turned on at this location. The power was already on in the name of someone who has been deceased for 4 years and there was a past due bill. I received a email from Gulf Power with their company logo...
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Company wrote 0 private or public responses to the review from Oct 11.
1.4
#1378987
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Gulf Power - Utterly useless

They're impossible to reach even if you use the emergency line. This is jst another oversized company with a monopoly. Since uou have no choice and they know it they make zero effort. Customer service is dead.
Company wrote 0 private or public responses to the review from Sep 16.
1.0
Details
Product or Service Quality
#1357032
Gulf Power keeps sending me emails that I have a past due amount when I have NEVER had a past due amount! I set up an email alert on their system to remind us when bills are due, etc but it mostly sends us "PAST DUE AMOUNT" emails that say the bill wasn't paid SEVERAL...
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Company wrote 0 public responses to the review from Jul 09.
Steve-GulfPower
Steve-GulfPower

Hey, this is Steve with Gulf Power. Sorry to hear about this experience. Can you message me on Gulf Power's Facebook or Direct Message us on our Gulf Power Twitter account? I'...

1.0
#1299397
I want to leave this review anonymous. I had an employee of Gulf Power come to my door this morning around 8 for a scheduled appt on setting me up for their energy efficient program. I mainly wanted to just ask questions to see if I would be a candidate for it but it...
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Company wrote 0 private or public responses to the review from Jul 05.
4.8
I liked
  • Employee was on time and answered all of my questions
I didn't like
  • Employee smelled of alcohol when he arrived
#1296066
Last Tuesday 3/26/2018 2 Gulf power employees showed up at my house to do a “randomly selected test of meter “ The only reason I know this was because I was working in my yard . Gulf power does not have a good business model of leaving a flyer or door hanger on your...
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Company wrote 0 private or public responses to the review from Apr 03.
Steve-GulfPower
UnlinedLion

Hey, this is Steve with Gulf Power. Have you had a chance to speak with anyone else at the company about this? If you want to give me a contact number, I can ask our Claims De...

1.3
I didn't like
  • Blew the mother board on my tankless hot water unit
#1225568
I was required to give a 300.00 deposit to get my electricity turned on with Gulf Power in fort walton beach fl. However when I closed out my account, they said they had already returned my deposit of 263.00 which they could not produce documentation showing this and...
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Company wrote 0 public responses to the review from Apr 25, 2015.
Anonymous
Anonymous

I had the same BS told to Me today. We should file a complaint and letter of intent to the Universal World Court. I was a 17 year customer from Panama City (Grove Heights), ...

1.0
#627111